Service Suite

Service Suite is a robust service management platform designed to elevate your customer support experience. From managing support tickets to enhancing internal knowledge sharing and streamlining feedback collection, Service Suite offers a comprehensive set of tools to optimize service delivery and client satisfaction.

Service Suite offers customizable pricing plans to fit your business needs:

  1. Free: RM 0 / Month / 50 Users / 1 Workspace
  2. Basic: RM 699 / Month / 500 Users / 2 Workspaces
  3. Pro: RM 1999 / Month / 2000 Users / Unlimited Workspaces
  4. Enterprise: RM 2999 / Month / 3000 Users / Unlimited Workspaces

Service Suite integrates all essential service management tasks, providing a centralized platform to manage support tickets, knowledge bases, feedback, and more. Improve your customer service operations, enhance team collaboration, and ensure timely, effective responses with Service Suite.

Revolutionize Your Customer Service Experience

With Service Suite, managing customer service operations is more efficient and streamlined than ever. As your business grows, so does the complexity of customer interactions. Service Suite consolidates all your tools and data in one place, enabling you to manage customer support effectively and deliver exceptional service.

Enhance Customer Service Efficiency with Service Suite

Support Ticket Management

Efficiently manage customer inquiries with a centralized support ticket system that simplifies tracking and response management.

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Popular Features

Ticket Categorization:

Organize tickets by category to streamline resolution processes.

Status Tracking:

Easily monitor ticket progress with customizable status updates.

File Attachments:

Attach multiple files to tickets for comprehensive support responses.

Visual Statistics:

Access visual statistics for open and closed tickets at a glance.

Ticket Prioritization:

Prioritize tickets based on urgency and importance.

Multi-Language Support:

Communicate with clients in their preferred language.

Internal Knowledge Base

Empower your team with a well-organized internal knowledge base that centralizes critical information and resources.

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Popular Features

Document Categorization:

Organize documents into categories for easy access and navigation.

Searchable Content:

Quickly find relevant information with a powerful search function.

User Permissions:

Control access to sensitive information with customizable user permissions.

Interactive Content:

Enhance the reader experience with interactive digital content.

Analytics & Reporting:

Monitor usage and engagement with detailed analytics.

Feedback Collection:

Gather user feedback to continuously improve knowledge base content.

Queue Management

Improve service delivery with a robust queue management system that minimizes wait times and enhances customer satisfaction.

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Popular Features

Real-Time Monitoring:

Track and manage customer queues in real-time.

Peak Time Prediction:

Utilize predictive analytics to prepare for high-traffic periods.

Queue Prioritization:

Prioritize customers based on predefined criteria.

Automated Alerts:

Receive alerts for potential service bottlenecks.

Customer Flow Analytics:

Analyze customer flow patterns for better service delivery.

Client Notifications:

Keep clients informed with real-time queue updates.

Feedback Management

Collect, manage, and analyze customer feedback to drive continuous improvement and enhance customer satisfaction.

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Popular Features

Centralized Feedback Hub:

Manage all feedback in one centralized location.

Customizable Surveys:

Create and distribute surveys tailored to specific client needs.

Feedback Categorization:

Organize feedback into categories for easier analysis.

Data-Driven Insights:

Generate actionable insights from feedback data.

Customer Sentiment Analysis:

Monitor customer sentiment with advanced analysis tools.

Multi-Channel Feedback:

Collect feedback across multiple platforms for a comprehensive view.

Mobile Apps

Streamline and enhance your customer support operations with the Service Suite’s powerful mobile app features. Manage support tickets, maintain a comprehensive knowledge base, and streamline FAQ management—all from one intuitive platform.

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Popular Features

Comprehensive Ticket Management

Create, view, and manage support tickets efficiently on-the-go.

Detailed Ticket Information

Access essential ticket details like ID, status, and customer data.

Ticket Actions and Modifications

Edit, reply to, or delete tickets directly within the application.

Knowledge Base Integration

Create, edit, and manage articles for common customer issues.

Knowledge Base Synchronization

Sync articles with OneDrive, Google Drive, and Zendesk for consistency.

FAQ Management

Centralize FAQ creation, editing, and deletion within the app.

Workspace

Create a collaborative and efficient work environment with Service Suite’s customizable workspace. Manage profiles, adjust settings, and tailor the work experience to meet your team’s unique needs.

Popular Features

Optimized Organization and Workflow

Create distinct workspaces for better organization and focused task management.

Enhanced Collaboration and Communication

Promote teamwork and streamline communication within dedicated workspaces.

Scalability and Adaptability

Easily adjust to evolving business demands and growth.

Advanced Data Management and Security

Efficiently organize data and safeguard sensitive information within secure workspaces.

Centralized Settings Management:

Manage all workspace settings from a single, intuitive dashboard.

Increased Accountability

Assign tasks within workspaces for more accountability, with no extra charges for added workspaces.

Customizable Branding

Differentiate each workspace with unique company names and logos, all under a single user cost.

Enhanced Project Visibility

Gain clear insights into project status within each workspace, with no extra costs for additional workspaces.

Seamless Integration

Integrate tools and apps across workspaces without additional fees, enhancing accuracy.

Service Software That Grows With You

Start with free tools and pay as you grow, or hit the ground running with one of our premium editions.

Free Focal Care

RM0

Max Users 50

Max Workspace 1

Gain access to all of Focal Suite’s essential free tools.

Includes:

  • Free Marketing Tools

  • Free Sales Tools

  • Free Service Tools

  • Free Work Tools

  • Free Operations Tools

  • Free Commerce Tools

  • Free HRM Tools

  • Free Account Tools

  • Free POS Tools

Free

RM0/Mth

Max Users 50

Max Workspace 1

Basic features for limited use and fundamental customer management.

Popular features

  • Free

  • Focal Suite Brand Domain

  • Ticket Support

  • Ticket Management
  • Ticket Status
  • Knowledge Base
  • FAQ Management

  • Centralize FAQ

  • Sync Platforms

  • Ticket Details

Starter

RM999/Mth

Max Users 500

Max Workspace 2

Essential tools for small teams with core functionalities included.

Popular features

  • Everything In Free

  • Focal Suite Brand Domain

  • Ticket Status
  • Knowledge Base

  • Graphical Reports

  • Zendesk Sync

  • Sync Platforms
  • User Management
  • Item Listings
  • Proposal Generation

Starter Focal Care

RM999/Mth

Max Users 500

Max Workspace 2

Essential marketing, sales, service, work, operation, commerce hrm, account, pos.

Service Suite Starter, plus:

  • Marketing Suite

  • Sales Suite

  • Work Suite
  • Operations Suite
  • Commerce Suite
  • HRM Suite
  • Account Suite
  • POS Suite

Professional

RM2,999/Mth

Max Users 2,000

Max Workspace Unlimited

Advanced features for growing teams with enhanced capabilities.

Popular features

  • Everything in Starter

  • Own Company Brand Domain

  • Real-Time Monitoring
  • Queue Control
  • Resource Allocation
  • Peak Prediction
  • Staff Optimization
  • Minimized Wait
  • Operational Efficiency
  • Customer Flow

Enterprise

RM4,999/Mth

Max Users 3,000

Max Workspace Unlimited

Comprehensive tools for large organizations with full integration options.

Popular features

  • Everything in Professional

  • Own Company Brand Domain

  • Feedback Management
  • Customer Insights
  • Data-Driven Decisions
  • Performance Enhancement
  • Stakeholder Opinions
  • Self-Improvement Roadmap
  • Structured Feedback
  • Product Usage Insights

For detailed information on product packaging and applicable limits, please refer to our pricing page

It’s already easy to use. But we’re still here for you.

We’re here to help your whole team stay ahead of the curve as you grow.

Education

Grow your skills with free academy

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24/7 Customer Support

Get help by calling, chatting with, or emailing our customer support team.
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Apps

Integrate with over 1,600 third-party apps and tools.

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Have a question for our sales team? Give us a call and we'll walk you through it.

+6019 59616 47

Optimize Customer Support with Centralized Service Tools.

Frequently Asked Questions

Service Suite provides a centralized dashboard for ticket management, allowing you to track, categorize, and resolve customer inquiries efficiently.

Yes, Commerce Suite offers a free plan that allows you to explore its features with up to 5 users and 1 workspace at no cost for 30 days.

The feedback module allows you to collect, categorize, and analyze customer feedback, providing actionable insights to continuously improve service quality.

The knowledge base module centralizes critical information, making it accessible to all team members and supporting continuous learning and skill development.

Yes, Service Suite supports multi-platform synchronization, ensuring that your data is consistent and up-to-date across all devices and systems.

To get started with Service Suite, you can sign up for a free trial on our website. Our team will guide you through the setup process, and you’ll have access to our comprehensive support resources to help you get the most out of the platform.

Service Suite offers various tools for communication, including automated notifications, customer portals, and chat features. This ensures that customers are kept informed throughout the service process.

Yes, Service Suite can integrates seamlessly with other various suites such as Sales and Operation providing a unified platform for all your service operations.

Strong individually, but even more impactful together.

Each product within the Focal Suite is seamlessly integrated with a unified platform and database. While each tool is powerful on its own, the true potential is unlocked when they are used together.

Marketing Suite

Streamlines marketing efforts with campaign management, AI content creation, and analytics for effectiveness.

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Sales Suite

Enhances sales performance, relationship-building, and centralized management for streamlined growth and improved processes.

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Service Suite

Optimizes customer support through ticket management, feedback collection, and internal knowledge sharing tools.

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Work Suite

Integrates core features to enhance productivity, collaboration, and business efficiency across various domains.

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Operation Suite

Simplifies operational workflows with centralized task management, resource allocation, and performance monitoring.

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Commerce Suite

Manages customer relationships, invoices, purchases, and payments in one integrated commerce management platform.

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HRM Suite

AI-powered HR platform for recruitment, performance tracking, payroll, and employee management, streamlining HR processes
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Account Suite

Simplifies financial operations with billing, inventory management, and reporting for smooth business accounting.

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POS Suite

Intuitive system for revenue tracking, order processing, and barcode functionality, simplifying business operations.

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AI Suite

AI-powered platform enhancing content creation, automating processes, and revolutionizing text, image, video, and sound production.
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