Build Your Online Store with WhatsApp Seamlessly

Focal Suite EasyStore is a user-friendly eCommerce platform that enables businesses to create, manage, and sell products seamlessly through WhatsApp and Telegram.

Focal Suite EasyStore supports multiple secure payment gateways, including toyyibPay Stripe, and others, to ensure quick and seamless transactions.

Absolutely! Focal Suite EasyStore includes an analytics dashboard that provides in-depth insights into your store’s performance, sales data, and customer behavior.

Yes, we offer a guest checkout option that allows customers to complete their purchases without registering, simplifying the shopping experience.

"6 months of support" means that, after purchasing your plan, you will have access to customer support services for six months. During this period, you can receive assistance with any technical issues, questions about using the platform, and guidance on maximizing the features of Focal Suite EasyStore. After the six-month period, you can choose to renew your support package for continued assistance.

Focal Suite EasyStore supports predefined location-based shipping through a dropdown menu. You can set up specific shipping rates for different regions, allowing customers to select their delivery location from a predefined list. Additionally, you can choose various courier types for delivery, ensuring efficient and tailored shipping options.

In Focal Suite EasyStore, every store is provided with a free subdomain (e.g., yourstore.focalsuite.com) to get you started quickly. If you prefer to use your own custom domain (e.g., www.yourstore.com), you can easily connect it to your store. This allows you to maintain your brand identity while still benefiting from all the features of Focal Suite EasyStore.

A payment gateway is essential for securely processing online payments. It allows your customers to pay using various methods like credit cards, e-wallets, or bank transfers. Integrating a payment gateway in Focal Suite EasyStore ensures smooth, fast, and secure transactions, building trust with your customers and reducing the risk of payment fraud. A reliable gateway is crucial for improving customer satisfaction and boosting sales.

Yes, customers can view their order status in their own account on Focal Suite EasyStore. They can see a detailed list of their orders, including the order date, value, payment type, and current status. Additionally, customers can access their order details, including shipping and billing information, ensuring they have all the necessary information at their fingertips.

In Focal Suite EasyStore, you can easily create and manage product coupons to offer discounts to your customers. Here’s how it works:

1. Name: Enter a unique name for your coupon to identify it easily.
2. Flat Discount: Specify the type of discount—this can be a flat amount or a percentage off.
3. Discount: Enter the discount value. Please note that the discount is applied as a percentage of the product price.
4. Limit: Set a limit on how many times the coupon can be used or the total discount amount that can be applied.
5. Code: Create a unique code that customers will use to redeem the coupon at checkout.

These features allow you to incentivize purchases and attract more customers to your store.

Yes, you can customize your shop to enhance your brand identity in Focal Suite EasyStore. Here are the key branding options available:

• Custom Logo: You can upload your own logo to represent your brand visually. This logo will appear prominently on your store, helping customers recognize your business.

• Custom Domain: For further branding, you have the option to set up a custom domain that incorporates your company name. This gives your store a professional appearance and makes it easier for customers to remember your web address.

By utilizing these branding features, you can create a unique shopping experience that aligns with your company’s identity.

Yes, you can set up tracking pixels for various platforms in Focal Suite EasyStore to monitor and optimize your marketing efforts. The supported platforms include:

• Facebook
• Twitter
• LinkedIn
• Pinterest
• Bing
• Google AdWords
• Google Analytics
• TikTok

By integrating these tracking pixels, you can gain valuable insights into customer behavior, track conversions, and improve your advertising strategies.

Yes, you can join the referral program at Focal Suite EasyStore! Our referral program is designed to expand our client base and increase brand recognition through enthusiastic customer advocacy. Here’s how it works:

• Participation: Both existing clients and strategic partners can participate in the program.

• Unique Referral Links: Participants will receive unique referral links to share with potential leads.

• Commission: Successful referrals that convert into clients will earn both the referrer and the referee a 30% commission on the total contract value.

This initiative aims to cultivate a community of advocates who promote our comprehensive business solutions, fostering mutual growth and success. Join us and start sharing today!

You can customize your store using our stunning themes and color options. Choose from 7 themes and 35 color combinations to match your brand’s style perfectly.

Yes, the Starter, Professional, and Enterprise plans come with a 7-day free trial, allowing you to explore all features before committing.

No technical skills are required. Our platform is designed to be intuitive and user-friendly, making it easy for anyone to set up and manage their online store.

"Lifetime updates" refers to our commitment to providing ongoing improvements and new features for the Focal Suite EasyStore platform at no extra cost. As long as you maintain an active subscription, you will receive all future updates and enhancements automatically, ensuring your store remains up-to-date with the latest functionalities and security measures.

A Progressive Web App (PWA) is a type of application that combines the best features of both websites and mobile apps. With Focal Suite EasyStore's PWA, your customers can access your store directly from their browser or save it to their home screen like a native app. This enhances the shopping experience by offering fast load times, offline access, and a seamless, app-like interface without requiring customers to download anything from app stores.

A variable product in Focal Suite EasyStore allows you to offer multiple variations of a single product based on attributes such as size, color, or model. Customers can choose from the available options, making it easy to offer customizable products without needing separate listings for each variation.

Yes, Focal Suite EasyStore is fully mobile responsive. This means your online store will automatically adjust to fit any device, providing an optimal shopping experience on smartphones, tablets, and desktops. Customers can easily browse, shop, and checkout from any device without any additional configuration on your end.

A multiple store setup in Focal Suite EasyStore allows you to manage more than one store from a single account. Each store can have its own product catalog, design, and settings, but you can control all of them from one dashboard. This is especially useful for businesses that want to operate different stores for various products or brands while keeping everything organized in one place. It simplifies management and offers a centralized view of all your stores’ performance and operations.

Yes, Focal Suite EasyStore supports tax configurations, including Goods and Services Tax (GST) and Sales and Service Tax (SST). You can easily set up tax rates based on your region and ensure that they are automatically applied to relevant products during the checkout process. This feature helps you comply with local tax regulations and simplifies the tax management process for your business.

In Focal Suite EasyStore, you can assign different roles to staff members to manage access and permissions based on their responsibilities. The main roles typically include Admin and Employee, each with specific permissions outlined in the role assignment screen. Here’s how the role settings work:

• Dashboard:

  • Manage: Admins can access and manage the main dashboard.

• Store Analytics:

  • Manage: Admins can view and analyze store performance data.

• Orders:

  • Manage, Delete, Show: Admins can manage customer orders, including deletion and viewing.

• Themes:

  • Manage, Edit: Admins can customize store themes.

• Role:

  • Manage, Create, Edit, Delete: Admins can manage staff roles, creating new roles or editing existing ones.

• User:

  • Manage, Create, Edit, Delete: Admins can manage user accounts and permissions.

• Products:

  • Manage, Create, Edit, Delete, Show: Admins can oversee product listings.

• Store:

  • Manage, Create: Admins can manage store settings.

• Variants:

  • Create, Edit, Delete: Staff can manage product variants.

• Product Category:

  • Manage, Create, Edit, Delete: Admins can organize product categories.

• Product Tax:

  • Manage, Create, Edit, Delete: Admins can manage tax settings for products.

• Product Coupon:

  • Manage, Create, Edit, Delete, Show: Admins can oversee discount coupons.

• Location:

  • Manage, Create, Edit, Delete: Admins can manage store locations.

• Shipping:

  • Manage, Create, Edit, Delete: Admins can configure shipping settings.

• Customers:

  • Manage, Show: Admins can view and manage customer information.

• Plans:

  • Manage: Admins can oversee subscription plans.

• Settings:

  • Manage: Admins can configure store settings.

• Reset Password:

  • Reset Password: Admins can reset passwords for user accounts.

• Change Store:

  • Manage: Admins can manage store settings and configurations.

• Webhook:

  • Manage, Create, Edit, Delete: Admins can manage webhooks for integrations.

This role-based access control ensures that each staff member has the appropriate level of access to perform their job effectively while maintaining the security and integrity of your online store.

Yes, you can send SMS notifications to your customers through Focal Suite EasyStore by integrating with Twilio. This integration allows you to extend your store's capabilities and keep your customers informed about important updates, such as order confirmations, shipping notifications, and promotional offers.

By leveraging SMS notifications, you can enhance customer engagement and ensure timely communication, making your shopping experience even more seamless.

Yes, Focal Suite EasyStore includes a WhatsApp live support widget that appears in the bottom right corner of your store. This widget allows customers to easily connect with your support team in real-time, enhancing customer service and engagement. Customers can quickly ask questions, get assistance, and resolve issues, creating a more interactive shopping experience.

In Focal Suite EasyStore, managing stock is straightforward and efficient. You can easily track and control your inventory through the following features:

• Latest Stock Deduction: The system automatically deducts stock levels as orders are placed, ensuring accurate inventory counts in real-time.

• Simple Stock Addition: You can easily add stock to your inventory with a simple function, making it quick to replenish products.

• Low Stock Alerts: Set up notifications to alert you when stock levels fall below a certain threshold, allowing you to replenish inventory promptly.

• Stock Management Dashboard: Access a user-friendly dashboard that provides a comprehensive overview of your stock levels, helping you monitor product availability.

With these tools, you can maintain optimal stock levels, prevent overselling, and ensure your customers always have access to your products.