Hotel

  • Pre-Required : Focal Suite ERP
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee

Industry-Specific Pain Points

Managing room bookings manually can lead to errors, double bookings, and dissatisfied guests. A disorganized booking system often results in revenue loss and operational inefficiency.

Keeping track of customer preferences, booking history, and special requests can be overwhelming without a centralized system. Mismanagement of this information can lead to poor guest experiences and lost business opportunities.

Handling various payment methods and ensuring smooth transactions can be a challenge. Delays and errors in payment processing can cause frustration for guests and create administrative headaches.

Managing hotel facilities, from room amenities to common areas, requires constant attention and coordination. Lack of a unified system can lead to maintenance oversights and diminished guest satisfaction.

Overview

Focal Suite ERP’s Hotel & Room Management is designed to address the unique challenges faced by hotel owners and managers. This solution provides a comprehensive platform that centralizes all hotel operations, from booking management to customer information and facility upkeep. The feature offers real-time insights, integrated payment solutions, and an intuitive dashboard, ensuring that every aspect of hotel management is handled efficiently.

Streamline the booking process with automated scheduling, instant notifications, and integrated payment options. Eliminate booking errors and enhance guest satisfaction.

Easily access and update customer information, including preferences, booking history, and special requests. Provide personalized service that improves guest experiences.

Simplify transactions with multiple payment options, including Stripe, ToyyibPay, and SenangPay. Support all major Malaysian banks and enable secure, seamless payments with Visa and MasterCard credit or debit cards through Stripe. Ensure smooth, secure, and timely payment processing across all platforms.

Manage and update hotel facilities from a single dashboard. Schedule maintenance, track facility usage, and ensure everything is in top condition to maximize guest comfort.

Benefits

Implementing Focal Suite ERP’s Hotel & Room Management offers numerous advantages that elevate the efficiency and success of your hotel operations.

Centralize and automate key tasks like bookings, payments, and facility management, reducing errors and saving time.

Provide guests with a seamless experience from booking to check-out, with personalized attention and efficient service.

Ensure that rooms, facilities, and staff are utilized effectively, reducing downtime and enhancing overall productivity.

Easily manage multiple properties or expand your hotel operations without increasing administrative burden.

Main Functions

Focal Suite ERP’s main functions are tailored to streamline and optimize essential hotel operations, ensuring smooth integration and efficient management across various functions.

The Accounting offers comprehensive tools for managing financial transactions within your hotel. Features such as automated invoicing, expense tracking, and financial forecasting help you maintain financial control and make informed decisions.

Learn More

The Human Resource Management (HRM) simplifies the management of your hotel staff. It includes tools for employee onboarding, payroll processing, attendance tracking, and performance evaluation, helping you build a well-organized and motivated team.

Learn More

The Customer Relationship Management (CRM) helps you manage guest interactions and preferences. It enables personalized service and builds stronger guest relationships, leading to increased loyalty and repeat business.

Learn More

The Project supports the planning and execution of hotel initiatives, from facility renovations to event management. It offers tools for task assignment, progress tracking, and resource management, ensuring projects are completed on time and within budget.

Learn More

The Point of Sale (POS) streamlines transactions within your hotel, from room charges to on-site purchases. It integrates with your systems to manage order processing, payment collection, and reporting, ensuring a smooth guest experience.

Learn More

Extended Capabilities

Enhance your hotel management experience with specialized tools tailored to meet the unique needs of your property.

Tailor room types and amenities to match guest preferences, enhancing their stay and increasing satisfaction.

Manage the booking of hotel facilities such as meeting rooms, spas, and restaurants with ease, ensuring no double bookings.

Learn More

Plan and manage events hosted at your hotel, from weddings to conferences, with detailed scheduling and resource allocation tools.

Learn More

Gather and analyze guest feedback to continuously improve your services and exceed expectations.

Learn More

Mobile App Ready

Focal Suite ERP’s mobile app offer flexible and efficient management of hotel operations from anywhere, ensuring that administrators and staff stay connected and productive.

The Attendance mobile app streamlines the process of monitoring staff and guest attendance. Users can easily check in and out using their mobile devices, while administrators have real-time access to attendance records. This ensures accurate tracking and efficient management of attendance-related tasks.

Learn More

The Project Management mobile app provides tools for overseeing hotel projects directly from mobile devices. Whether managing renovations, event planning, or coordinating daily tasks, this app enables users to assign responsibilities, track progress, and facilitate collaboration from anywhere.

Learn More

The Support Ticket mobile app allows users to create and track support requests via their mobile devices. Hotel staff can monitor the status of tickets, assign tasks, and ensure timely resolution, keeping operations running smoothly and guests satisfied.

Learn More

The Sales mobile app offers features for managing sales activities related to hotel services and events. Track leads, manage customer interactions, and record transactions in real-time, enhancing the efficiency of sales operations.

Learn More

The Lead Management mobile app allows for capturing, tracking, and managing leads related to hotel events or special offers. Stay on top of potential business opportunities with real-time updates and notifications.

Learn More

Advanced Capabilities

Focal Suite ERP’s Hotel Management delivers robust tools to streamline hotel operations, optimize decision-making, and boost overall management efficiency through integrated processes and real-time insights.

Popular Features

Budget Planner

Create and manage budgets efficiently, tracking expenses to optimize financial planning.

Learn More

Quotation

Generate professional quotes quickly, streamline approvals, and close deals faster.

Learn More

Retainer

Manage client retainers seamlessly, ensuring steady cash flow and ongoing service delivery.

Learn More

Recurring Invoice/Bill

Automate recurring billing and invoicing to simplify accounting and improve cash management.

Learn More

Financial Goal

Set and track financial goals, ensuring steady progress towards business objectives.

Learn More

Form Builder

Design custom forms for guest feedback, reservations, and surveys with ease.

Learn More

Contract

Create, manage, and store contracts securely, ensuring clear terms and agreements.

Learn More

Contract Template

Utilize customizable templates for quick and consistent contract creation.

Learn More

Commission

Track and manage commissions for sales agents, ensuring accuracy and timely payouts.

Learn More

Sales Agent

Monitor and manage sales agent performance, optimizing team efficiency and growth.

Learn More

Consignment Management System

Manage consigned goods and services, tracking inventory and sales effectively.

Learn More

Performance

Analyze employee and operational performance to identify areas for improvement.

Learn More

Transform Hotel Management

Efficient Operations

Streamline your hotel management with Focal Suite ERP's comprehensive solutions.

Boost Productivity

Enhance efficiency with advanced tools tailored for hotel operations.

Elevate Guest Experience

Deliver exceptional service and build lasting relationships with your guests.

Tailored Solutions for Hotel

Choose a plan that fits your business today and scale effortlessly for tomorrow’s growth.

FAQ

It includes tools for booking management, customer data management, payment processing, and facility maintenance.

By providing personalized service through detailed customer data and streamlining the booking process.

Yes, our system supports multi-location management with centralized data access.

We employ advanced security measures to protect all financial and guest data.

Yes, we offer customization options to tailor the system to your hotel's unique needs.

We offer 6 months of free support to ensure a smooth transition and address any issues.

Yes, you will receive lifetime updates at no additional cost.

Yes, Focal Suite ERP offers flexible customization options. You can tailor the features to align with your business processes and requirements. Our support team is also available to assist with any custom configuration you need.

Screenshots From Our System

To Explore The Functionality And Usage Of These Add-Ons, Refer To The Accompanying Screenshots For Step-By-Step Instructions On How To Maximize Their Features.

Request Your Free Consultation

Discover how Focal Suite ERP can elevate your hotel management. Schedule a free consultation to explore customized solutions and learn how we can help you achieve your hospitality business goals.

Unlock Your Potential

Explore how our solutions can enhance your business.

Boost Your Efficiency

Find out how we can help streamline your processes.

Enhance Your Success

Discover tailored strategies for growth and efficiency.

Quality Assurance Guaranteed

Every product is thoroughly tested to meet the highest standards of quality and reliability.

Customizable Options Available

Tailor our products to fit your specific needs with our wide range of customization options.

Secure Payment Options

Experience peace of mind with our variety of secure payment methods, protecting your transactions.

Expert Installation Services

Professional installation services ensure that your products are set up correctly and efficiently.