Support Ticket

  • Pre-Required : Focal Suite ERP
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
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Ticket Management System Made Easy

You can create different tickets with various categories and statuses. You can also change the status and attach multiple files, as well as write detailed descriptions for each ticket.

Keep track of all your tickets and agents with ease. A centralized support ticket dashboard puts all client tickets, as well as all your agents, in one place. This way, it’ll be easy to ensure that queries are being addressed promptly.

Attend to your customers’ queries in record time, and gain their trust. Multiple admins from your team can access and manage tickets, ensuring efficient and coordinated responses.

Support Ticket makes creating tickets fun and simple for your clients. Clients can select their query from a list of FAQs, fill out a simplified form, attach files, submit, and receive a unique ticket ID - all in a matter of seconds!

Organize & Manage Your Support Ticket System

Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart provide clear insights into your support operations.

Manage and control your entire support ticket system with ease. Create ticket categories, organize tickets, respond to them, and edit their status. Add multiple admins and agents, assign customer requests to them, and do so much more!

View all your tickets and agents at a glance. Access the statistics of all your tickets and agents, view a monthly support ticket chart, and get a graphical presentation of all ticket categories, all from a single dashboard.

The Knowledge Base Module enhances the utility of FAQs. You can update the “Knowledge Base Category” according to your requirements and familiarity, providing thorough descriptions under each title for better user guidance.

Manage FAQ

FAQ stands for “Frequently Asked Questions.” It is a list of common questions and their corresponding answers anticipated to be asked by users, customers, or visitors about a particular topic, product, service, or organization.

Screenshots From Our System

To Explore The Functionality And Usage Of These Add-Ons, Refer To The Accompanying Screenshots For Step-By-Step Instructions On How To Maximize Their Features.

See the ERP system in action with preloaded dummy data.

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Customizable Options Available

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