Focal Care

Products

Free Focal Care

RM0

Max Users 50

Max Workspace 1

Gain access to all of Focal Suite’s essential free tools.

Includes:

  • Free Marketing Tools

  • Free Sales Tools

  • Free Service Tools

  • Free Work Tools

  • Free Operations Tools

  • Free Commerce Tools

  • Free HRM Tools

  • Free Account Tools

  • Free POS Tools

Free

RM0/Mth

Max Users 50

Max Workspace 1

Basic features for limited use and fundamental customer management.

Popular features

  • Free

  • Focal Suite Brand Domain

  • Ticket Support

  • Ticket Management
  • Ticket Status
  • Knowledge Base
  • FAQ Management

  • Centralize FAQ

  • Sync Platforms

  • Ticket Details

Starter

RM999/Mth

Max Users 500

Max Workspace 2

Essential tools for small teams with core functionalities included.

Popular features

  • Everything In Free

  • Focal Suite Brand Domain

  • Ticket Status
  • Knowledge Base

  • Graphical Reports

  • Zendesk Sync

  • Sync Platforms
  • User Management
  • Item Listings
  • Proposal Generation

Starter Focal Care

RM999/Mth

Max Users 500

Max Workspace 2

Essential marketing, sales, service, work, operation, commerce hrm, account, pos.

Service Suite Starter, plus:

  • Marketing Suite

  • Sales Suite

  • Work Suite
  • Operations Suite
  • Commerce Suite
  • HRM Suite
  • Account Suite
  • POS Suite

Professional

RM2,999/Mth

Max Users 2,000

Max Workspace Unlimited

Advanced features for growing teams with enhanced capabilities.

Popular features

  • Everything in Starter

  • Own Company Brand Domain

  • Real-Time Monitoring
  • Queue Control
  • Resource Allocation
  • Peak Prediction
  • Staff Optimization
  • Minimized Wait
  • Operational Efficiency
  • Customer Flow

Enterprise

RM4,999/Mth

Max Users 3,000

Max Workspace Unlimited

Comprehensive tools for large organizations with full integration options.

Popular features

  • Everything in Professional

  • Own Company Brand Domain

  • Feedback Management
  • Customer Insights
  • Data-Driven Decisions
  • Performance Enhancement
  • Stakeholder Opinions
  • Self-Improvement Roadmap
  • Structured Feedback
  • Product Usage Insights

Multi-User
Access

Allow multiple team members to access and manage the platform.

Scalability
Options

Easily upgrade as your business grows and needs change.

Mobile

Access

Manage your business on-the-go with mobile-friendly access.

Email
Notifications

Stay updated with automatic email alerts and notifications.