Regulatory Compliance

Regulatory Compliance1. Consumer Protection Laws

  1. Focal Suite complies with Malaysia’s Consumer Protection Act to ensure fair trading practices.

  2. Key practices include:

  3. Transparent pricing and product descriptions on all Vendor listings.

  4. Clear return and refund policies communicated to buyers.

  5. Timely resolution of customer complaints and disputes.

2. Anti-Money Laundering (AML)

  1. Transactions are monitored to detect and prevent fraudulent activities, including money laundering.

  2. Measures include:

  3. Automated systems to flag suspicious transactions.

  4. Enhanced verification processes for high-value transactions.

  5. Regular training for staff on AML compliance.

3. Advertising Standards

  1. Focal Suite adheres to the guidelines set by Malaysia’s Advertising Standards Authority to ensure ethical marketing practices.

  2. Compliance measures include:

  3. Accurate and non-deceptive advertisements.

  4. Proper disclaimers on promotional offers.

  5. Approval processes for all marketplace advertisements to meet legal and ethical standards.