Privacy Policy for Focal Suite Marketplace

1. Data Collection and Usage1.1. Data We Collect

To provide our marketplace services effectively, Focal Suite collects the following types of data:

  1. Personal Information:

  2. Names, email addresses, phone numbers, and identification details provided during account registration.

  3. Business Information:

  4. Business name, registration number, nature of business, and address for Vendors, Designers, and Sales Agents.

  5. Financial Information:

  6. Payment details, including bank account numbers and transaction records, to process payments and payouts.

  7. Platform Usage Data:

  8. IP addresses, device information, login timestamps, and activity logs for improving platform functionality and security.

1.2. How We Use Collected Data

Collected data is used to:

  1. Facilitate account creation, user authentication, and profile management.

  2. Enable transactions and process payments securely.

  3. Provide customer support and resolve disputes.

  4. Analyze platform usage for improvements and feature development.

  5. Comply with legal obligations, such as tax reporting and regulatory compliance.

1.3. User Consent

By using the platform, users consent to the collection and use of their data as described in this Privacy Policy. Users can withdraw consent at any time by contacting legal@focalsuite.com, though this may limit access to certain services.

2. Compliance with Data Protection Laws2.1. Adherence to Malaysia’s Personal Data Protection Act (PDPA)

Focal Suite complies with the Personal Data Protection Act (PDPA) to safeguard user data. Key commitments include:

  1. Informing users of the purpose of data collection before obtaining their consent.

  2. Storing user data securely and protecting it from unauthorized access or breaches.

  3. Allowing users to request corrections or deletions of their personal data.

2.2. General Data Protection Regulation (GDPR) Compliance

For international users, Focal Suite adheres to GDPR requirements by:

  1. Providing transparency about how data is collected, processed, and stored.

  2. Offering users the “right to be forgotten” by deleting personal data upon request.

  3. Ensuring lawful data transfers to third parties and countries with adequate data protection laws.

2.3. Security Measures

Focal Suite employs industry-standard security practices to protect user data:

  1. Encryption of sensitive data, such as financial information, during transmission and storage.

  2. Regular security audits and vulnerability assessments.

  3. Multi-factor authentication for account access.

3. Data Sharing and Retention3.1. Data Sharing Practices

Focal Suite shares user data with third parties only under the following circumstances:

  1. Payment Gateways:

  2. To process payments securely through licensed providers (e.g., iPay88, PayPal).

  3. Service Providers:

  4. For hosting, data analytics, and customer support purposes, ensuring these providers adhere to confidentiality agreements.

  5. Legal Requirements:

  6. When required by law, regulatory authorities, or court orders.

  7. User Consent:

  8. When users explicitly authorize data sharing for specific purposes.

3.2. Data Retention Policy

  1. Personal Data:

  2. Retained as long as the user maintains an active account on the platform.

  3. Deleted upon account closure, except for data required for tax or legal obligations.

  4. Transaction Records:

  5. Retained for a minimum of 7 years to comply with financial and tax regulations.

  6. Activity Logs:

  7. Stored for 12 months to monitor platform security and resolve disputes.

3.3. User Rights

Users have the following rights regarding their data:

  1. Access: Request a copy of their personal data held by Focal Suite.

  2. Correction: Request corrections to inaccurate or incomplete data.

  3. Deletion: Request deletion of personal data, subject to legal obligations.

  4. Portability: Request a transfer of their data to another service provider.

4. Contact Us

For questions or concerns about this Privacy Policy or data-related matters, users can contact:

  1. Email: legal@focalsuite.com

  2. Phone: [Your Support Phone Number]

  3. Mailing Address: [Your Business Address]