1. Listing Policies

• Eligibility:

  • Only Vendors with an active membership plan can list products, mockups, or services on the platform.

  • All listings must comply with the platform’s guidelines and legal standards.

• Content Requirements:

  • Listings must include clear and accurate descriptions, pricing, and images.

  • Prohibited content includes:

    • Illegal, harmful, or fraudulent items.

    • Content infringing on intellectual property rights.

• Review Process:

  • Focal Suite reserves the right to review and approve all listings before they are published.

  • Listings found in violation of platform policies will be removed, and the Vendor will be notified.

2. Commission and Loyalty Programs

• Commission Structure:

  • Commissions are distributed as follows:

    • A percentage of the transaction fee is allocated to the Designer (if a mockup is used) and the Sales Agent (if a referral is made).

    • The remaining amount is retained as the Marketplace Admin Fee.

• Loyalty Rewards:

  • Vendors, Designers, and Sales Agents earn loyalty points based on their activity level and membership tier.

  • Loyalty points can be redeemed for discounts, additional features, or payouts, depending on the membership plan.

• Transparency:

  • All commission and loyalty transactions are tracked and displayed in the user’s dashboard for transparency.

3. Account Suspension or Termination

• Conditions for Suspension:

  • Accounts may be suspended for:

    • Violations of marketplace policies (e.g., fraudulent listings, misuse of mockups).

    • Non-payment of membership fees or outstanding balances.

    • Repeated customer complaints or unresolved disputes.

• Termination Policy:

  • Accounts may be permanently terminated for:

    • Severe violations, such as illegal activities or repeated intellectual property infringements.

    • Attempting to bypass platform fees by conducting off-platform transactions.

• Appeal Process:

  • Suspended or terminated users may appeal the decision within 14 days by contacting Focal Suite support with relevant documentation.