7.1. Internal Dispute Mechanism

1. Focal Suite provides an internal dispute resolution system to address conflicts between Vendors, Designers, and Sales Agents.

2. Process:

3. Users must submit a dispute request through the platform’s resolution tool within 14 days of the incident.

4. The platform mediates by gathering evidence from all parties involved.

5. A resolution is proposed within 7 business days, prioritizing fairness and adherence to platform policies.