Introduction
Introducing the Support Ticket add-on for Focal Suite, your ultimate solution for managing support tickets efficiently. This feature streamlines the handling of client inquiries, ensuring prompt responses and swift issue resolution. With Support Ticket, both your team and clients benefit from an organized, user-friendly ticket management system, which enhances client satisfaction and operational efficiency.
Support Ticket simplifies ticket creation and management by allowing you to categorize tickets, change their statuses, attach multiple files, and provide detailed descriptions. The centralized dashboard enables you to track all client inquiries and your team’s responses, ensuring queries are addressed promptly. Multiple admins can manage tickets, boosting your ability to handle inquiries efficiently and build trust with customers. Clients can easily create tickets, select from FAQs, fill out a simplified form, attach files, and receive a unique ticket ID instantly. Support Ticket transforms your support ticket system into a seamless, effective customer support tool.
Add-On Purchase Steps
To purchase and access the Support Ticket Add-On:
- Purchase the Add-On
- Visit the “Subscription Plan” page.
- Select the relevant “Usage Plan.”
- Complete the purchase of the Support Ticket Add-On.
How to Use the Support Ticket Add-On
After purchasing the Support Ticket Add-On, follow these steps to use it effectively:
- Access the Add-On
- Navigate to the Support Ticket add-on in the menu.
- Navigate to the Support Ticket add-on in the menu.
- Tickets Page
- Create and Manage Tickets: Click the “+” button to create new tickets or edit existing ones.
- Create and Manage Tickets: Click the “+” button to create new tickets or edit existing ones.
- Knowledge Base Page
- Create Knowledge Base: Click the “+” button to add new knowledge base entries by entering the title, basic usage, and category. These entries will be visible to customers on the theme side.
- Create Knowledge Base: Click the “+” button to add new knowledge base entries by entering the title, basic usage, and category. These entries will be visible to customers on the theme side.
- FAQ Page
- Create FAQs: Enter the title and description to add new FAQs. These will also be visible to customers on the theme side.
- Create FAQs: Enter the title and description to add new FAQs. These will also be visible to customers on the theme side.
- System Setup Page
- Configure Categories: Create new categories for the support ticket add-on according to your needs.
By following these steps, you can effectively set up and utilize the Support Ticket Add-On within Focal Suite, enhancing your support ticket management capabilities.
