Introduction
The WhatsApp Twilio Notifications integration combines the capabilities of WhatsApp’s popular messaging service with Twilio’s cloud communication platform. This integration offers businesses a seamless way to enhance customer engagement, support, and communication strategies. By leveraging Twilio’s tools and APIs, companies can send and receive messages on WhatsApp, enabling more effective and personalized interactions with their customers. This integration allows for timely updates and efficient communication, ultimately improving user engagement and the overall customer experience.
User Access and Configuration
Once the administrator enables the WhatsApp Twilio Integration, individual users can take advantage of this feature. Follow these steps:
- Visit account settings and select the “WhatsApp Twilio” option.
- Fill in the required details:
- WhatsApp Twilio SID
- WhatsApp Twilio Auth Token
- Twilio WhatsApp Number
Notification Settings
Customize notifications by enabling or disabling specific features in the settings page. Here’s how you can set up notifications for different modules:
- Accounting Module
- New Customer
- New Bill
- New Vendor
- New Revenue
- New Payment
- Appointment Module
- New Appointment
- Appointment Status
- CMMS Module
- Work Order Request
- New Supplier
- New POs
- Work Order Assigned
- New Part
- New Component
- New Location
- New PMs
- Contract Module
- New Contract
- Fleet Module
- New Vehicle
- New Booking
- New Insurance
- New Maintenance
- New Booking Payment
- New Fuel
- General Module
- New Invoice
- Invoice Status Updated
- New Proposal
- Proposal Status Updated
- Create User
- HRM Module
- New Award
- New Announcement
- New Holidays
- New Monthly Payslip
- New Event
- New Company Policy
- CRM Module
- New Lead
- Lead to Deal Conversion
- New Deal
- Lead Moved
- Deal Moved
- LMS Module
- New Course
- New Course Order
- New Custom Page
- New Blog
- New Rating
- POS Module
- New Purchase
- New Warehouse
- Recruitment Module
- New Job
- New Job Application
- Interview Schedule
- Convert To Employee
- Retainer Module
- Retainer Create
- New Retainer Payment
- Rotas Module
- New Rotas
- Rotas Time Change
- New Availability
- Cancel Rotas
- Days Off
- Sales Module
- New Quote
- New Sales Order
- New Sales Invoice
- Add Sales Invoice Payment
- Meeting Assigned
- Support Ticket Module
- New Ticket
- New Ticket Reply
- Project Module
- New Project
- New Milestone
- New Task
- Task Stage Updated
- New Task Comment
- New Bug
- Training Module
- New Trainer
- vCard Module
- New Appointment
- New Contact
- New Business
- Business Status Updated
- Zoom Meeting
- New Zoom Meeting
- Double Entry
- New Journal Entry
- Commission
- New Visitor
- New Visit Reason
- Holidayz
- New Booking Coupon
- New Room Facility
- New Hotel Customer
- New Hotel Service
- New Room Booking
- New Room
- Change Hotel
- Workflow
- New Workflow
- Portfolio
- New Portfolio
- Update Portfolio Status
- Spreadsheet
- New Spreadsheet
- SalesAgent
- New Program
- Sales Agent Request Sent
- Sales Agent Request Accept
- Sales Agent Request Reject
- New Sales Agent
- New Sales Agent Order
- Update Order Status
- Fix Equipment
- New Accessories
- New Asset
- New Audit
- New Component
- New Consumables
- New License
- New Location
- New Maintenance
- WordPress WooCommerce
- New Product
- Visitor Management
- New Visitor
- New Visit Reason
