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What if I want Sales Agent or Designer accounts with independent commission and loyalty rewards?2024-12-24T23:01:09+08:00

To have additional Sales Agent or Designer accounts that earn their own commissions and loyalty rewards, you need to purchase them as separate memberships under the respective plans. These accounts will then operate independently with full benefits.

Will extra free Sales Agent or Designer accounts included in my membership earn commission or loyalty rewards?2024-12-24T23:03:14+08:00

No, the extra free Sales Agent or Designer accounts included in your Vendor membership are designed to support the primary Vendor account by enhancing productivity. Any commissions or loyalty rewards earned through their activities will be credited only to the primary Vendor account, not to the additional accounts.

What support is available for Vendors?2024-12-19T18:07:25+08:00

  • Starter: Access to the community forum.
  • Basic and Professional: Email and chat support.
  • Premium and above: Dedicated account managers and priority assistance.
How do Vendors collaborate with Designers and Sales Agents?2024-12-19T18:06:53+08:00

Vendors can invite Designers and Sales Agents to their account using included terminals. Collaboration involves sharing mockups, designs, and order details.

How do mockup limits work?2024-12-19T18:06:29+08:00

Mockup downloads are refreshed monthly. Lower tiers have limited downloads, while Premium and above tiers offer unlimited access.

Are mockups shared with Designers and sub-shops?2024-12-19T18:05:32+08:00

Each account or sub-shop manages its own mockup access. The main Vendor account controls mockup usage for sub-shops.

What mockup tools are available for Vendors?2024-12-19T18:05:13+08:00

All tiers provide mockup tools, but higher tiers (Professional and above) unlock premium mockups and exclusive requests for unique designs.

Can Vendors offer discounts or promotions?2024-12-19T18:03:35+08:00

Yes, but the ability to set custom discounts or promotions depends on your pricing strategy and membership tier.

How do Vendors earn loyalty rewards?2024-12-19T18:02:51+08:00

Loyalty rewards (up to 4% of sales value) are earned based on your tier and can be redeemed for discounts, add-ons, or cashback.

What happens if a customer disputes an order?2024-12-19T18:01:30+08:00

Disputes are handled by the platform’s resolution team. Vendors are required to provide evidence of production and order fulfillment.

What is the transaction fee for Vendors?2024-12-19T18:01:18+08:00

Vendors receive 7% of the transaction fee for production, while the remaining fee is distributed among Designers, Sales Agents, and the platform.

Can I set my own prices for products?2024-12-19T18:00:15+08:00

  • Starter and Basic Tiers: Must follow the Marketplace Standard Pricing.
  • Professional and above: Allows Custom Pricing and advanced pricing strategies like Table Rate, Matrix, or Matrix with More Options (depending on your tier).
What happens if I exceed my order quantity limit?2024-12-19T17:59:33+08:00

Orders beyond your tier’s limit will require an upgrade or removal of pending SKUs to process additional orders.

Can I upload custom designs for my products?2024-12-19T17:57:38+08:00

Yes, Vendors can upload designs or collaborate with Designers to create unique templates for their products.

What is the SKU limit, and how does it affect me?2024-12-19T17:57:09+08:00

The SKU limit is the number of active product listings you can manage at a time. Exceeding this limit requires an upgrade to a higher tier or the removal of older SKUs.

Do I need a separate account for each Vendor role?2024-12-19T17:55:53+08:00

  • No, you can operate all features under one account.
  • Yes, separate accounts are recommended if you need to use different PCs or terminals for managing specific roles like Designer Terminals or Sales Agent Terminals.
What does a Vendor do on the platform?2024-12-19T17:54:38+08:00

Vendors manage product listings, set pricing (based on their tier), fulfill print orders, and collaborate with Designers and Sales Agents to boost sales.

Can I collaborate with other Sales Agents to boost sales?2024-12-19T17:53:00+08:00

Yes, collaboration is encouraged, but commissions are only paid to the agent directly responsible for the referral.

What is the commission payout schedule?2024-12-19T17:51:36+08:00

Commissions are typically paid out monthly after the referred transactions are verified, completed, and delivered successfully.

Can Sales Agents promote sub-shops in Mall or Hyper Mall tiers?2024-12-19T17:50:23+08:00

Yes, you can promote products from sub-shops managed under Mall and Hyper Mall accounts.

What support is available for Sales Agents?2024-12-19T17:49:53+08:00

Starter users have forum access, while higher tiers enjoy email support, priority assistance, or a dedicated account manager.

How are loyalty rewards calculated for Sales Agents?2024-12-19T17:49:31+08:00

Rewards are based on the total value of referred transactions, with higher tiers earning more rewards.

Can I add Designer or Vendor Terminals to my plan?2024-12-19T17:48:31+08:00

Sales Agent plans do not include Designer or Vendor Terminals by default. You would need to purchase a relevant plan for those roles.

Do I need a separate account for Sales Agent activities?2024-12-19T17:48:15+08:00

No, Sales Agent features can be accessed through your existing account based on your membership plan.

What happens if a customer cancels an order I referred?2024-12-19T17:47:50+08:00

Commissions are only paid for completed sales. Canceled or refunded orders do not earn commissions.

Can I manage multiple referral campaigns simultaneously?2024-12-19T17:47:13+08:00

Yes, higher-tier plans allow you to manage multiple campaigns with detailed performance tracking.

Are there restrictions on how I market products?2024-12-19T17:46:28+08:00

Marketing must comply with platform guidelines. Misleading claims or spamming may result in account suspension.

Can I work with specific Vendors or Designers?2024-12-19T17:46:11+08:00

Yes, you can choose to work with specific Vendors or Designers based on their product offerings.

What tools are included for tracking sales?2024-12-19T17:44:44+08:00

All plans include basic tracking dashboards. Higher tiers unlock advanced analytics and performance insights.

Can I sell products across all categories?2024-12-19T17:44:15+08:00

Yes, you can promote and sell products from any category available on the marketplace.

How are referrals tracked?2024-12-19T17:43:33+08:00

Referrals are tracked using unique links or codes assigned to each Sales Agent.

What do Sales Agents earn per sale?2024-12-19T17:43:06+08:00

Sales Agents earn a 3% commission on every transaction they generate, plus loyalty rewards based on their membership tier.

How are loyalty rewards calculated?2024-12-19T17:37:13+08:00

Loyalty rewards are calculated as a percentage of total sales involving your designs, increasing with higher tiers.

Are there any restrictions on the types of designs I can upload?2024-12-19T17:36:26+08:00

  • Designs must comply with marketplace guidelines, avoiding prohibited content like copyrighted material or offensive imagery.
Can I include a Sales Agent Terminal in my plan?2024-12-19T17:35:57+08:00

Yes, depending on your tier, Sales Agent Terminals are included or can be added at RM 50/month.

What support is available for Designers?2024-12-19T17:35:28+08:00

Support varies by tier. Starter users have forum access, while higher tiers receive email or dedicated account manager support.

What happens if my design doesn’t meet the platform’s quality standards?2024-12-19T17:34:43+08:00

Non-compliant designs will be flagged, and you will be asked to update or remove them.

Can I sell pre-made templates as well as custom designs?2024-12-19T17:34:14+08:00

Yes, you can upload pre-made templates and enable customization options for buyers.

How are my designs protected?2024-12-19T17:33:55+08:00

The platform secures your designs with watermarks during previews and provides licensing agreements for sales.

Can I withdraw designs I’ve uploaded?2024-12-19T17:33:34+08:00

Yes, you can withdraw designs, but if they are part of active orders, they must be fulfilled first.

Are designs exclusive to one Vendor?2024-12-19T17:32:57+08:00

No, designs can be used by multiple Vendors unless you have an exclusive agreement with a specific Vendor.

Can I collaborate with vendors and sales agents?2024-12-19T17:31:29+08:00

Yes, you can collaborate with Vendors to showcase your designs and work with Sales Agents to drive sales.

Are mockup tools included in all plans?2024-12-19T17:30:36+08:00

Yes, mockup tools are available. Higher tiers unlock premium mockups and exclusive customization features.

What happens if I exceed the design upload limit?2024-12-19T17:30:16+08:00

You must upgrade to a higher tier or remove inactive designs to upload new ones.

What is the limit on design uploads?2024-12-19T17:27:59+08:00

The limit depends on your membership tier. For example, Starter allows 5 designs, while Premium and Agency tiers have no limit.

Can I upload designs in any format?2024-12-19T17:27:35+08:00

Supported formats include PNG, JPEG, SVG, and PDF. Ensure designs are high quality and print-ready.

What do Designers earn for each sale?2024-12-19T17:24:36+08:00

Designers earn a 5% commission on every transaction involving their design, with additional loyalty rewards based on their membership tier.

What happens if I miss a subscription payment?2024-12-19T17:22:43+08:00

Your account will be downgraded to the free tier, and access to paid features will be restricted until payment is resumed.

Do I need separate accounts for each role (Vendor, Designer, Sales Agent)?2024-12-19T17:21:43+08:00

  • No, you can use the same account to operate multiple roles based on your membership plan and included terminals. This allows seamless management of all activities under one profile.
  • Yes, separate accounts are recommended if you want to operate different roles on multiple PCs simultaneously. This is useful for teams or individuals who need dedicated terminals for each role to avoid overlap.
What support options are available for free-tier users?2024-12-19T17:19:43+08:00

Free-tier users can access the community forum for peer support. Email and dedicated support are reserved for paid plans.

Are loyalty rewards paid in cash?2024-12-19T17:19:16+08:00

Loyalty rewards are issued as points that can be redeemed for discounts, add-ons, or cashback, depending on your tier.

How is pricing managed for Vendors at lower tiers?2024-12-19T17:17:14+08:00

Lower tiers must follow marketplace-standard pricing to ensure consistency and fairness.

Can I downgrade my plan?2024-12-19T17:16:15+08:00

Downgrades are allowed, but you will lose access to features and resources specific to the higher tier.

Can I cancel my membership?2024-12-19T17:15:50+08:00

Yes, you can cancel at any time. However, refunds are not available for partially used months.

How are mockup downloads counted?2024-12-19T17:15:30+08:00

Mockup downloads are counted monthly. Premium and higher tiers have unlimited access.

Are there additional charges for Designer or Sales Agent Terminals?2024-12-19T17:14:11+08:00

Additional terminals beyond those included in your tier can be purchased (RM 100/month for Designer Terminals and RM 50/month for Sales Agent Terminals).

What happens if I exceed my SKU or quantity limits?2024-12-19T17:13:32+08:00

You will need to upgrade to a higher tier or reduce active SKUs to stay within your plan’s limits.

Can I upgrade my membership tier later?2024-12-19T17:12:33+08:00

Yes, you can upgrade at any time. The new plan’s features and pricing will apply immediately.

How are the transaction fees distributed?2024-12-19T17:12:04+08:00

Transaction fees (up to 20%) are distributed as follows: 7% to Vendors, 5% to Designers, 3% to Sales Agents, and 5% retained by the marketplace.

What is the difference between each membership tier?2024-12-19T17:10:35+08:00

Each tier offers increased capabilities, such as higher SKU limits, advanced pricing strategies, mockup access, and included Designer and Sales Agent Terminals.

What happens if a Hyper Mall account exceeds the included sub-shop limit?2024-12-19T13:40:19+08:00

Additional sub-shops can be added at a discounted rate. Beyond that, the account can negotiate for custom solutions.

How is support handled for sub-shops?2024-12-19T13:40:19+08:00

Sub-shops inherit the main account’s support tier. Higher-tier plans (Mall/Hyper Mall) receive priority support.

Can I add or remove sub-shops over time?2024-12-19T13:40:19+08:00

Yes, you can add new sub-shops or deactivate existing ones. Fees apply for additional sub-shops.

Can sub-shops operate under different brand names?2024-12-19T13:40:20+08:00

Yes, each sub-shop can have unique branding and logos, while remaining linked to the main account.

Are sub-shops charged separately for transaction fees?2024-12-19T13:40:20+08:00

No, all transaction fees are deducted under the main account’s agreement.

How does the multi-niche showcase page work?2024-12-19T13:40:20+08:00

This page consolidates all sub-shop products into one unified showcase, organized by niche or category.

Do sub-shops share the main account’s mockup access?2024-12-19T13:40:20+08:00

Sub-shops have their own mockup limits based on their tier. Additional downloads can be purchased by the main account.

How is revenue tracked across sub-shops?2024-12-19T13:40:20+08:00

The main account has an aggregated dashboard showing performance and revenue metrics for all sub-shops.

Can sub-shops be sold to other vendors?2024-12-19T13:40:21+08:00

No, sub-shops are tied to the main account and cannot be transferred or sold.

What happens if a sub-shop exceeds its limits?2024-12-19T13:40:21+08:00

The main account holder must upgrade the sub-shop’s tier or remove SKUs/orders exceeding the limits.

Can sub-shops have different pricing strategies?2024-12-19T13:40:21+08:00

Yes, sub-shops can use the pricing strategies allowed by their respective tier (e.g., Basic uses Fixed or Custom Pricing).

What is the discount for additional sub-shops?2024-12-19T13:44:54+08:00

Additional sub-shops can be added at a 10% discount from the standard lower-tier pricing.

Can I manage all sub-shops from one account?2024-12-19T13:44:44+08:00

Yes, the main account has centralized control over all sub-shops, including their SKUs, pricing, and analytics.

How many sub-shops are included?2024-12-19T13:44:32+08:00

The Mall tier includes 3 sub-shops (2 Basic, 1 Professional), and Hyper Mall includes 5 sub-shops (2 Basic, 2 Professional, 1 Premium).

What is a sub-shop?2024-12-19T13:44:05+08:00

A sub-shop is a franchise under the main Mall or Hyper Mall account, operating semi-independently with its own SKU management, pricing, and branding.

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