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Q: What support is available for Vendors?

Starter: Access to the community forum. Basic and Professional: Email and chat support. Premium and above: Dedicated account managers and priority assistance.

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- davidgreen
  
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  November 4, 2025 at 5:24 pm
  
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Main Menu

Vendor

Print production tools, price calculators, SKU management, and team collaboration
Plan	Get Started	Subscribe Now	Subscribe Now	Subscribe Now	Subscribe Now	Get Free Consultation
Membership Fee (Before Discount)	RM 0.00 / Month	~~RM 175.00 / Month~~	~~RM 400.00 / Month~~	~~RM 895.00 / Month~~	~~RM 1,995.00 / Month~~	Custom Pricing
Membership Fee (Actual) Early Bird Offer - Limited Time only	RM 0.00 / Month	RM 87.50 / Month (50% off)	RM 200.00 / Month (50% off)	RM 447.50 / Month (50% off)	RM 997.50 / Month (50% off)	Custom Pricing
Decription	Perfect for small or new vendors exploring the marketplace. Manage basic print jobs with up to 10 SKUs and 100 units per order. Enjoy access to the marketplace and limited mockup tools to get started.	Scale up your print production with advanced features, including up to 50 SKUs and 1,000 units per order. Includes 1 Designer Terminal and 1 Sales Agent Terminal to expand your team.	Designed for growing businesses, handle up to 5,000 units per order with 200 SKUs. Unlock unlimited mockup downloads, bulk pricing calculators, and additional Designer and Sales Agent Terminals.	Optimize bulk printing operations with up to 500 SKUs and 20,000 units per order. Get full mockup access, advanced analytics, and personalized account management to streamline your workflow.	Can open up to 3 sub-shops (franchises) under the main account. Dedicated landing page to display all items from sub-shops, organized by niche or category.	Host up to 5 sub-shops (franchises) under a single account. Comprehensive landing page for all sub-shops, with advanced categorization and filters.
Quantity Limit	100 units/order	1,000 units/order	5,000 units/order	20,000 units/order	50,000 units/order	Unlimited
Designer Terminals	0	1	3	5	5	5
Sales Agent Terminals	0	1	2	5	5	5
SKU Limit	10	50	200	500	Unlimited	Unlimited
Pricing Strategy	Fixed Pricing (Marketplace standard)	Fixed Pricing or Custom Pricing	Custom Pricing or Table Rate	Table Rate or Matrix	Matrix or Matrix with 3 Options	Matrix with More Options (full flexibility)
Mockup Access	5 downloads (free collection)	20 downloads (standard collection)	Unlimited (standard) + 10 premium	Full access (standard + premium)	Full access (standard + premium)	Full access + exclusive mockups
Sub-Shops (Franchises)	None	None	None	None	3 Sub-Shops Included: - 2 Basic Tier - 1 Professional Tier Additional: 10% discount	5 Sub-Shops Included: - 2 Basic Tier - 2 Professional Tier - 1 Premium Tier Additional: 10% discount
Transaction fee (Give Back : Cash Back, Pay Designer, Sales Agent) & Marketing. Loyalty Program, Operational Cost - Automated by System	20%	18%	15%	12%	10%	Negotiable

Designer

Design uploads, mockup tools, and collaborative sales support.
Plan	Get Started	Subscribe Now	Subscribe Now	Subscribe Now	Subscribe Now	Contact Us
Subscription (Before Discount)	RM 0.00 / Month	~~RM 175.00 / Month~~	~~RM 400.00 / Month~~	~~RM 895.00 / Month~~	~~RM 1795.00 / Month~~	Custom Pricing
Membership Early Bird Offer (Limited Time)	RM 0.00 / Month	RM 87.50 / Month (50% off)	RM 200.00 / Month (50% off)	RM 447.50 / Month (50% off)	RM 897.50 / Month (50% off)	Custom Pricing
Description	Start showcasing your creativity with limited design uploads and free mockup	Expand your design offerings with more uploads, mockup downloads, and a sales agent terminal.	Unlock advanced tools, premium mockups, and loyalty rewards to grow your design business.	Take your design business to the next level with unlimited uploads, exclusive mockups, and dedicated support.	Designed for agencies needing full access to mockups, marketing support, and advanced design tools.	A custom solution for design agencies, featuring white-label options and priority onboarding.
Design Upload Limit	5 templates	20 templates	50 templates	200 templates	500 templates	Unlimited templates
Mockup Access	5 downloads (free collection)	20 downloads (standard collection)	Unlimited (standard) + 10 premium	Full access (standard + premium)	Full access + exclusive mockups	Full access + exclusive requests
Earning Incentives	5%	5% + 1% loyalty rewards	5% + 2% loyalty rewards	5% + 3% loyalty rewards	5% + 4% loyalty rewards	5% + 5% loyalty rewards

Sales Agent

Referral tools, commission tracking, and sales performance analytics.
Plan	Get Started	Subscribe Now	Subscribe Now	Subscribe Now	Subscribe Now	Contact Us
Subcription Fee (Before Discount)	RM 0.00 / Month	~~RM 175.00 / Month~~	~~RM 400.00 / Month~~	~~RM 895.00 / Month~~	~~RM 1795.00 / Month~~	Custom Pricing
Membership Early Bird Offer (Limited Time)	RM 0.00 / Month	RM 87.50 / Month (50% off)	RM 200.00 / Month (50% off)	RM 447.50 / Month (50% off)	RM 897.50 / Month (50% off)	Custom Pricing
Description	Start earning with unlimited referral sales. Enjoy basic tools to track commissions and community support to guide your efforts.	Boost your income with enhanced sales tracking and loyalty rewards. Access email support and tools to optimize your performance.	Gain advanced tools, priority support, and loyalty bonuses to maximize your sales potential. Perfect for scaling individual sales efforts.	Take your sales game to the next level with a dedicated account manager, advanced analytics, and loyalty rewards.	Built for high-performing sales teams, featuring advanced dashboards, marketing campaigns, and priority tools to dominate the market.	Fully customized for large sales teams, offering tailored multi-location tools, white-label options, and exclusive marketing resources.
Referral Sales Limit	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Support	Community forum only	Email support	Priority email/chat	Dedicated account manager	Advanced sales dashboards	Comprehensive onboarding
Earn Incentives (Transactions)	5%	5% + 1% loyalty rewards	5% + 2% loyalty rewards	5% + 3% loyalty rewards	5% + 4% loyalty rewards	5% + 5% loyalty rewards

What if I want Sales Agent or Designer accounts with independent commission and loyalty rewards?Mansur Zafarulla2024-12-24T23:01:09+08:00

What if I want Sales Agent or Designer accounts with independent commission and loyalty rewards?

To have additional Sales Agent or Designer accounts that earn their own commissions and loyalty rewards, you need to purchase them as separate memberships under the respective plans. These accounts will then operate independently with full benefits.

Will extra free Sales Agent or Designer accounts included in my membership earn commission or loyalty rewards?Mansur Zafarulla2024-12-24T23:03:14+08:00

Will extra free Sales Agent or Designer accounts included in my membership earn commission or loyalty rewards?

No, the extra free Sales Agent or Designer accounts included in your Vendor membership are designed to support the primary Vendor account by enhancing productivity. Any commissions or loyalty rewards earned through their activities will be credited only to the primary Vendor account, not to the additional accounts.

What support is available for Vendors?Mansur Zafarulla2024-12-19T18:07:25+08:00

What support is available for Vendors?

Starter: Access to the community forum.
Basic and Professional: Email and chat support.
Premium and above: Dedicated account managers and priority assistance.

How do Vendors collaborate with Designers and Sales Agents?Mansur Zafarulla2024-12-19T18:06:53+08:00

How do Vendors collaborate with Designers and Sales Agents?

Vendors can invite Designers and Sales Agents to their account using included terminals. Collaboration involves sharing mockups, designs, and order details.

How do mockup limits work?Mansur Zafarulla2024-12-19T18:06:29+08:00

How do mockup limits work?

Mockup downloads are refreshed monthly. Lower tiers have limited downloads, while Premium and above tiers offer unlimited access.

Are mockups shared with Designers and sub-shops?Mansur Zafarulla2024-12-19T18:05:32+08:00

Are mockups shared with Designers and sub-shops?

Each account or sub-shop manages its own mockup access. The main Vendor account controls mockup usage for sub-shops.

What mockup tools are available for Vendors?Mansur Zafarulla2024-12-19T18:05:13+08:00

What mockup tools are available for Vendors?

All tiers provide mockup tools, but higher tiers (Professional and above) unlock premium mockups and exclusive requests for unique designs.

Can Vendors offer discounts or promotions?Mansur Zafarulla2024-12-19T18:03:35+08:00

Can Vendors offer discounts or promotions?

Yes, but the ability to set custom discounts or promotions depends on your pricing strategy and membership tier.

How do Vendors earn loyalty rewards?Mansur Zafarulla2024-12-19T18:02:51+08:00

How do Vendors earn loyalty rewards?

Loyalty rewards (up to 4% of sales value) are earned based on your tier and can be redeemed for discounts, add-ons, or cashback.

What happens if a customer disputes an order?Mansur Zafarulla2024-12-19T18:01:30+08:00

What happens if a customer disputes an order?

Disputes are handled by the platform’s resolution team. Vendors are required to provide evidence of production and order fulfillment.

What is the transaction fee for Vendors?Mansur Zafarulla2024-12-19T18:01:18+08:00

What is the transaction fee for Vendors?

Vendors receive 7% of the transaction fee for production, while the remaining fee is distributed among Designers, Sales Agents, and the platform.

Can I set my own prices for products?Mansur Zafarulla2024-12-19T18:00:15+08:00

Can I set my own prices for products?

Starter and Basic Tiers: Must follow the Marketplace Standard Pricing.
Professional and above: Allows Custom Pricing and advanced pricing strategies like Table Rate, Matrix, or Matrix with More Options (depending on your tier).

What happens if I exceed my order quantity limit?Mansur Zafarulla2024-12-19T17:59:33+08:00

What happens if I exceed my order quantity limit?

Orders beyond your tier’s limit will require an upgrade or removal of pending SKUs to process additional orders.

Can I upload custom designs for my products?Mansur Zafarulla2024-12-19T17:57:38+08:00

Can I upload custom designs for my products?

Yes, Vendors can upload designs or collaborate with Designers to create unique templates for their products.

What is the SKU limit, and how does it affect me?Mansur Zafarulla2024-12-19T17:57:09+08:00

What is the SKU limit, and how does it affect me?

The SKU limit is the number of active product listings you can manage at a time. Exceeding this limit requires an upgrade to a higher tier or the removal of older SKUs.

Do I need a separate account for each Vendor role?Mansur Zafarulla2024-12-19T17:55:53+08:00

Do I need a separate account for each Vendor role?

No, you can operate all features under one account.
Yes, separate accounts are recommended if you need to use different PCs or terminals for managing specific roles like Designer Terminals or Sales Agent Terminals.

What does a Vendor do on the platform?Mansur Zafarulla2024-12-19T17:54:38+08:00

What does a Vendor do on the platform?

Vendors manage product listings, set pricing (based on their tier), fulfill print orders, and collaborate with Designers and Sales Agents to boost sales.

Can I collaborate with other Sales Agents to boost sales?Mansur Zafarulla2024-12-19T17:53:00+08:00

Can I collaborate with other Sales Agents to boost sales?

Yes, collaboration is encouraged, but commissions are only paid to the agent directly responsible for the referral.

What is the commission payout schedule?Mansur Zafarulla2024-12-19T17:51:36+08:00

What is the commission payout schedule?

Commissions are typically paid out monthly after the referred transactions are verified, completed, and delivered successfully.

Can Sales Agents promote sub-shops in Mall or Hyper Mall tiers?Mansur Zafarulla2024-12-19T17:50:23+08:00

Can Sales Agents promote sub-shops in Mall or Hyper Mall tiers?

Yes, you can promote products from sub-shops managed under Mall and Hyper Mall accounts.

What support is available for Sales Agents?Mansur Zafarulla2024-12-19T17:49:53+08:00

What support is available for Sales Agents?

Starter users have forum access, while higher tiers enjoy email support, priority assistance, or a dedicated account manager.

How are loyalty rewards calculated for Sales Agents?Mansur Zafarulla2024-12-19T17:49:31+08:00

How are loyalty rewards calculated for Sales Agents?

Rewards are based on the total value of referred transactions, with higher tiers earning more rewards.

Can I add Designer or Vendor Terminals to my plan?Mansur Zafarulla2024-12-19T17:48:31+08:00

Can I add Designer or Vendor Terminals to my plan?

Sales Agent plans do not include Designer or Vendor Terminals by default. You would need to purchase a relevant plan for those roles.

Do I need a separate account for Sales Agent activities?Mansur Zafarulla2024-12-19T17:48:15+08:00

Do I need a separate account for Sales Agent activities?

No, Sales Agent features can be accessed through your existing account based on your membership plan.

What happens if a customer cancels an order I referred?Mansur Zafarulla2024-12-19T17:47:50+08:00

What happens if a customer cancels an order I referred?

Commissions are only paid for completed sales. Canceled or refunded orders do not earn commissions.

Can I manage multiple referral campaigns simultaneously?Mansur Zafarulla2024-12-19T17:47:13+08:00

Can I manage multiple referral campaigns simultaneously?

Yes, higher-tier plans allow you to manage multiple campaigns with detailed performance tracking.

Are there restrictions on how I market products?Mansur Zafarulla2024-12-19T17:46:28+08:00

Are there restrictions on how I market products?

Marketing must comply with platform guidelines. Misleading claims or spamming may result in account suspension.

Can I work with specific Vendors or Designers?Mansur Zafarulla2024-12-19T17:46:11+08:00

Can I work with specific Vendors or Designers?

Yes, you can choose to work with specific Vendors or Designers based on their product offerings.

What tools are included for tracking sales?Mansur Zafarulla2024-12-19T17:44:44+08:00

What tools are included for tracking sales?

All plans include basic tracking dashboards. Higher tiers unlock advanced analytics and performance insights.

Can I sell products across all categories?Mansur Zafarulla2024-12-19T17:44:15+08:00

Can I sell products across all categories?

Yes, you can promote and sell products from any category available on the marketplace.

How are referrals tracked?Mansur Zafarulla2024-12-19T17:43:33+08:00

How are referrals tracked?

Referrals are tracked using unique links or codes assigned to each Sales Agent.

What do Sales Agents earn per sale?Mansur Zafarulla2024-12-19T17:43:06+08:00

What do Sales Agents earn per sale?

Sales Agents earn a 3% commission on every transaction they generate, plus loyalty rewards based on their membership tier.

How are loyalty rewards calculated?Mansur Zafarulla2024-12-19T17:37:13+08:00

How are loyalty rewards calculated?

Loyalty rewards are calculated as a percentage of total sales involving your designs, increasing with higher tiers.

Are there any restrictions on the types of designs I can upload?Mansur Zafarulla2024-12-19T17:36:26+08:00

Are there any restrictions on the types of designs I can upload?

Designs must comply with marketplace guidelines, avoiding prohibited content like copyrighted material or offensive imagery.

Can I include a Sales Agent Terminal in my plan?Mansur Zafarulla2024-12-19T17:35:57+08:00

Can I include a Sales Agent Terminal in my plan?

Yes, depending on your tier, Sales Agent Terminals are included or can be added at RM 50/month.

What support is available for Designers?Mansur Zafarulla2024-12-19T17:35:28+08:00

What support is available for Designers?

Support varies by tier. Starter users have forum access, while higher tiers receive email or dedicated account manager support.

What happens if my design doesn’t meet the platform’s quality standards?Mansur Zafarulla2024-12-19T17:34:43+08:00

What happens if my design doesn’t meet the platform’s quality standards?

Non-compliant designs will be flagged, and you will be asked to update or remove them.

Can I sell pre-made templates as well as custom designs?Mansur Zafarulla2024-12-19T17:34:14+08:00

Can I sell pre-made templates as well as custom designs?

Yes, you can upload pre-made templates and enable customization options for buyers.

How are my designs protected?Mansur Zafarulla2024-12-19T17:33:55+08:00

How are my designs protected?

The platform secures your designs with watermarks during previews and provides licensing agreements for sales.

Can I withdraw designs I’ve uploaded?Mansur Zafarulla2024-12-19T17:33:34+08:00

Can I withdraw designs I’ve uploaded?

Yes, you can withdraw designs, but if they are part of active orders, they must be fulfilled first.

Are designs exclusive to one Vendor?Mansur Zafarulla2024-12-19T17:32:57+08:00

Are designs exclusive to one Vendor?

No, designs can be used by multiple Vendors unless you have an exclusive agreement with a specific Vendor.

Can I collaborate with vendors and sales agents?Mansur Zafarulla2024-12-19T17:31:29+08:00

Can I collaborate with vendors and sales agents?

Yes, you can collaborate with Vendors to showcase your designs and work with Sales Agents to drive sales.

Are mockup tools included in all plans?Mansur Zafarulla2024-12-19T17:30:36+08:00

Are mockup tools included in all plans?

Yes, mockup tools are available. Higher tiers unlock premium mockups and exclusive customization features.

What happens if I exceed the design upload limit?Mansur Zafarulla2024-12-19T17:30:16+08:00

What happens if I exceed the design upload limit?

You must upgrade to a higher tier or remove inactive designs to upload new ones.

What is the limit on design uploads?Mansur Zafarulla2024-12-19T17:27:59+08:00

What is the limit on design uploads?

The limit depends on your membership tier. For example, Starter allows 5 designs, while Premium and Agency tiers have no limit.

Can I upload designs in any format?Mansur Zafarulla2024-12-19T17:27:35+08:00

Can I upload designs in any format?

Supported formats include PNG, JPEG, SVG, and PDF. Ensure designs are high quality and print-ready.

What do Designers earn for each sale?Mansur Zafarulla2024-12-19T17:24:36+08:00

What do Designers earn for each sale?

Designers earn a 5% commission on every transaction involving their design, with additional loyalty rewards based on their membership tier.

What happens if I miss a subscription payment?Mansur Zafarulla2024-12-19T17:22:43+08:00

What happens if I miss a subscription payment?

Your account will be downgraded to the free tier, and access to paid features will be restricted until payment is resumed.

Do I need separate accounts for each role (Vendor, Designer, Sales Agent)?Mansur Zafarulla2024-12-19T17:21:43+08:00

Do I need separate accounts for each role (Vendor, Designer, Sales Agent)?

No, you can use the same account to operate multiple roles based on your membership plan and included terminals. This allows seamless management of all activities under one profile.
Yes, separate accounts are recommended if you want to operate different roles on multiple PCs simultaneously. This is useful for teams or individuals who need dedicated terminals for each role to avoid overlap.

What support options are available for free-tier users?Mansur Zafarulla2024-12-19T17:19:43+08:00