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To have additional Sales Agent or Designer accounts that earn their own commissions and loyalty rewards, you need to purchase them as separate memberships under the respective plans. These accounts will then operate independently with full benefits.
No, the extra free Sales Agent or Designer accounts included in your Vendor membership are designed to support the primary Vendor account by enhancing productivity. Any commissions or loyalty rewards earned through their activities will be credited only to the primary Vendor account, not to the additional accounts.
Vendors can invite Designers and Sales Agents to their account using included terminals. Collaboration involves sharing mockups, designs, and order details.
Mockup downloads are refreshed monthly. Lower tiers have limited downloads, while Premium and above tiers offer unlimited access.
Each account or sub-shop manages its own mockup access. The main Vendor account controls mockup usage for sub-shops.
All tiers provide mockup tools, but higher tiers (Professional and above) unlock premium mockups and exclusive requests for unique designs.
Yes, but the ability to set custom discounts or promotions depends on your pricing strategy and membership tier.
Loyalty rewards (up to 4% of sales value) are earned based on your tier and can be redeemed for discounts, add-ons, or cashback.
Disputes are handled by the platform’s resolution team. Vendors are required to provide evidence of production and order fulfillment.
Vendors receive 7% of the transaction fee for production, while the remaining fee is distributed among Designers, Sales Agents, and the platform.
Orders beyond your tier’s limit will require an upgrade or removal of pending SKUs to process additional orders.
Yes, Vendors can upload designs or collaborate with Designers to create unique templates for their products.
The SKU limit is the number of active product listings you can manage at a time. Exceeding this limit requires an upgrade to a higher tier or the removal of older SKUs.
Vendors manage product listings, set pricing (based on their tier), fulfill print orders, and collaborate with Designers and Sales Agents to boost sales.
Yes, collaboration is encouraged, but commissions are only paid to the agent directly responsible for the referral.
Commissions are typically paid out monthly after the referred transactions are verified, completed, and delivered successfully.
Yes, you can promote products from sub-shops managed under Mall and Hyper Mall accounts.
Starter users have forum access, while higher tiers enjoy email support, priority assistance, or a dedicated account manager.
Rewards are based on the total value of referred transactions, with higher tiers earning more rewards.
Sales Agent plans do not include Designer or Vendor Terminals by default. You would need to purchase a relevant plan for those roles.
No, Sales Agent features can be accessed through your existing account based on your membership plan.
Commissions are only paid for completed sales. Canceled or refunded orders do not earn commissions.
Yes, higher-tier plans allow you to manage multiple campaigns with detailed performance tracking.
Marketing must comply with platform guidelines. Misleading claims or spamming may result in account suspension.
Yes, you can choose to work with specific Vendors or Designers based on their product offerings.
All plans include basic tracking dashboards. Higher tiers unlock advanced analytics and performance insights.
Yes, you can promote and sell products from any category available on the marketplace.
Referrals are tracked using unique links or codes assigned to each Sales Agent.
Sales Agents earn a 3% commission on every transaction they generate, plus loyalty rewards based on their membership tier.
Loyalty rewards are calculated as a percentage of total sales involving your designs, increasing with higher tiers.
Yes, depending on your tier, Sales Agent Terminals are included or can be added at RM 50/month.
Support varies by tier. Starter users have forum access, while higher tiers receive email or dedicated account manager support.
Non-compliant designs will be flagged, and you will be asked to update or remove them.
Yes, you can upload pre-made templates and enable customization options for buyers.
The platform secures your designs with watermarks during previews and provides licensing agreements for sales.
Yes, you can withdraw designs, but if they are part of active orders, they must be fulfilled first.
No, designs can be used by multiple Vendors unless you have an exclusive agreement with a specific Vendor.
Yes, you can collaborate with Vendors to showcase your designs and work with Sales Agents to drive sales.
Yes, mockup tools are available. Higher tiers unlock premium mockups and exclusive customization features.
You must upgrade to a higher tier or remove inactive designs to upload new ones.
The limit depends on your membership tier. For example, Starter allows 5 designs, while Premium and Agency tiers have no limit.
Supported formats include PNG, JPEG, SVG, and PDF. Ensure designs are high quality and print-ready.
Designers earn a 5% commission on every transaction involving their design, with additional loyalty rewards based on their membership tier.
Your account will be downgraded to the free tier, and access to paid features will be restricted until payment is resumed.
Free-tier users can access the community forum for peer support. Email and dedicated support are reserved for paid plans.
Loyalty rewards are issued as points that can be redeemed for discounts, add-ons, or cashback, depending on your tier.
Lower tiers must follow marketplace-standard pricing to ensure consistency and fairness.
Downgrades are allowed, but you will lose access to features and resources specific to the higher tier.
Yes, you can cancel at any time. However, refunds are not available for partially used months.
Mockup downloads are counted monthly. Premium and higher tiers have unlimited access.
Additional terminals beyond those included in your tier can be purchased (RM 100/month for Designer Terminals and RM 50/month for Sales Agent Terminals).
You will need to upgrade to a higher tier or reduce active SKUs to stay within your plan’s limits.
Yes, you can upgrade at any time. The new plan’s features and pricing will apply immediately.
Transaction fees (up to 20%) are distributed as follows: 7% to Vendors, 5% to Designers, 3% to Sales Agents, and 5% retained by the marketplace.
Each tier offers increased capabilities, such as higher SKU limits, advanced pricing strategies, mockup access, and included Designer and Sales Agent Terminals.
Additional sub-shops can be added at a discounted rate. Beyond that, the account can negotiate for custom solutions.
Sub-shops inherit the main account’s support tier. Higher-tier plans (Mall/Hyper Mall) receive priority support.
Yes, you can add new sub-shops or deactivate existing ones. Fees apply for additional sub-shops.
Yes, each sub-shop can have unique branding and logos, while remaining linked to the main account.
No, all transaction fees are deducted under the main account’s agreement.
This page consolidates all sub-shop products into one unified showcase, organized by niche or category.
Sub-shops have their own mockup limits based on their tier. Additional downloads can be purchased by the main account.
The main account has an aggregated dashboard showing performance and revenue metrics for all sub-shops.
No, sub-shops are tied to the main account and cannot be transferred or sold.
The main account holder must upgrade the sub-shop’s tier or remove SKUs/orders exceeding the limits.
Yes, sub-shops can use the pricing strategies allowed by their respective tier (e.g., Basic uses Fixed or Custom Pricing).
Additional sub-shops can be added at a 10% discount from the standard lower-tier pricing.
Yes, the main account has centralized control over all sub-shops, including their SKUs, pricing, and analytics.
The Mall tier includes 3 sub-shops (2 Basic, 1 Professional), and Hyper Mall includes 5 sub-shops (2 Basic, 2 Professional, 1 Premium).
A sub-shop is a franchise under the main Mall or Hyper Mall account, operating semi-independently with its own SKU management, pricing, and branding.
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